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CFEP UK Surveys – how we help you
Whether you’re a solo practitioner or working on behalf of a healthcare organisation, our 20-plus years of experience in UK healthcare surveys means that we expertly and seamlessly manage the process of gathering patient care information that is accurate and relevant.
After collecting statistically valid evidence, we collate and analyse the data and provide easy-to-understand, meaningful reports and feedback back to you.
Our reports and supporting information enable and empower clinicians and organisations to:
- Understand colleague and patient feedback
- Meet compliance requirements for appraisal and revalidation
- Readily identify strengths as well as areas for quality improvements and opportunities for growth.
We are the experts in healthcare surveys. As pioneers of patient-based feedback instruments, CFEP Surveys is deeply embedded in the UK healthcare sector. Our knowledge of the healthcare system – how it functions, the key governing bodies, and the challenges you face within it – is broad and in-depth.
Our team is experienced, approachable and enthusiastic about supporting you. We recognise the importance of your work and care deeply about individual and national quality improvement goals and revalidation requirements.
We believe that gathering feedback from patients and colleagues is far more than a ‘tick-a-box’ activity. It can have a profoundly positive impact on personal, professional and organisational development, and the overall quality of healthcare across the UK. We take great pride in our role of providing constructive, supportive and efficient survey services to ensure our clients extract maximum value from the process.
“We received excellent service from the CFEP team and would like to thank them all. The results were delivered really quickly without compromising on quality. I will be recommending your service to colleagues.
We have used CFEP surveys for several years now. It is important for us to know how we are supporting patients and what we need to do to improve the experiences for patients.
CFEP surveys play a vital role in gaining patient feedback and provide us with a simple seamless process in order to get this feedback. Our patient feedback was commended by the CQC, this would not have been the case without the support of CFEP.”
Popular Surveys
Our surveys equip healthcare professionals and medical organisations with the tools and reports to help them meet compliance requirements, put in place quality improvements, generate value and grow.
CFEP Survey’s focus is the integrity of our surveys and the results that they generate. We work with organisations to ensure our questionnaires can be easily accessed and completed. This can be online, text, via paper or by a combination of the different options.
The CFEP Remote Consultations Survey provides patient feedback on telephone and video consultations for doctors including locum and sessional doctors, nurses and other healthcare professionals in a variety of settings. It is suitable for individuals and organisations such as GP practices, Primary Care Networks and NHS Trusts.
The CFEP Remote Consultations Survey is based on the CFEP Interpersonal Skills Survey industry benchmark for healthcare professionals, which was used as the source validation for the GMC questionnaire and is suitable for revalidation and for professional development purposes.
The CFEP Remote Consultations Survey:
- Meets the GMC requirements for patient feedback for appraisal and revalidation for doctors
- Fulfils one of the five required pieces of practice related feedback for NMC revalidation
- Provides detailed feedback for professional development across all health professionals in a variety of settings
- Provides healthcare professionals with feedback on their interpersonal skills during telephone and video consultations specifically
- Identifies any areas of poorer performance for improvement and also differentiates at the higher end of the scale
- Provides meaningful feedback enabling reflection and professional development
- Includes questions on the technological aspects of the consultation to highlight issues and improve performance
- Involves a simple process which minimises your need to be involved in the administration of the questionnaires
- Incorporates supportive processes throughout, managed by CFEP’s highly experienced and dedicated team of professionals
- Provides you with thorough and rigorous analysis and an in-depth feedback report which includes extensive benchmarking data
- Includes an annotatable reflection tool to encourage self-reflection and enable personal and professional development
- Provides your personal feedback report and self-reflection tool electronically and confidentially in a PDF for fast and easy upload to your revalidation evidence portfolio
Price: £60 per survey
Multisource feedback for doctors including locum and sessional doctors, nurses and midwives, pharmacists, dentists and other healthcare professionals. It is suitable for both individuals and organisations such as Primary Care Networks, GP practices and NHS Trusts.
The CFEP360 Patient and Colleague Survey is suitable for appraisal and revalidation – in fact it was used as the source validation for the GMC questionnaire – and also for professional development purposes.
This survey combines CFEP’s industry benchmark interpersonal skills questionnaire, with a colleague feedback evaluation tool and a self-assessment questionnaire as a complete multisource feedback product for healthcare professionals.
The CFEP360 Patient and Colleague Survey:
- Meets the GMC requirements for multisource feedback for appraisal and revalidation for doctors
- Fulfils two of the five required pieces of practice related feedback for NMC revalidation
- Is a robust, highly validated survey providing detailed feedback for professional development across all specialities and healthcare professions
- Is designed as a formative tool for professional development and improvement and can identify weaker areas but also differentiates at the higher end of the scale
- Is managed by CFEP to simplify the process and minimise your need to be involved in the administration of the questionnaires
- Incorporates supportive processes throughout, managed by CFEP’s highly experienced and dedicated team of professionals
- Provides you with thorough and rigorous analysis and an in-depth feedback report which includes extensive benchmarking data
- Includes an annotatable reflection tool to encourage self-reflection and enable personal and professional development
- Provides your personal feedback report and self-reflection tool electronically and confidentially in a PDF for fast and easy upload to your revalidation evidence portfolio
Price: £99 per survey
Patient feedback for doctors including locum and sessional doctors, nurses and midwives, occupational health, pharmacists, dentists and other healthcare professionals. It is suitable for both individuals and organisations such as GP practices, Primary Care Networks, NHS Trusts and providers of out of hours services.
The CFEP Interpersonal Skills Survey is the industry benchmark interpersonal skills questionnaire for healthcare professionals. It was used as the source validation for the GMC questionnaire and is suitable for revalidation and for professional development purposes.
The CFEP Interpersonal Skills Survey:
- Meets the GMC requirements for patient feedback for appraisal and revalidation for doctors
- Fulfils one of the five required pieces of practice related feedback for NMC revalidation
- Is a robust, highly validated survey providing detailed feedback for professional development across all specialities and healthcare professions
- Is designed to provide healthcare professionals with feedback on their interpersonal skills during consultations
- Helps identify weaker areas for improvement but also differentiates at the higher end of the scale
- Is managed by CFEP to simplify the process and minimise your need to be involved in the administration of the questionnaires
- Incorporates supportive processes throughout, managed by CFEP’s highly experienced and dedicated team of professionals
- Provides you with thorough and rigorous analysis and an in-depth feedback report which includes extensive benchmarking data
- Includes an annotatable reflection tool to encourage self-reflection and enable personal and professional development
- Provides your personal feedback report and self-reflection tool electronically and confidentially in a PDF for fast and easy upload to your revalidation evidence portfolio
Price: £66 per survey
The CFEP Improving Practice Survey is an end-to-end patient experience survey providing feedback on all aspects of your service. It is suitable for Primary Care Networks and GP practices, providing supporting information to meet CQC requirements and for quality improvement purposes.
The CFEP Improving Practice Survey can also be combined with individual clinicians’ multisource feedback surveys to meet GMC appraisal and revalidation and a self-assessment tool depending on your needs.
The CFEP Improving Practice Survey:
- Is a robust, highly validated survey providing detailed feedback on all aspects of the patient experience as they journey through your practice, from opening hours to their experience with staff to the interpersonal skills of clinicians
- Provides supporting information to meet CQC requirements, demonstrating you are seeking patient feedback and reflecting on their feedback for quality improvement opportunities
- Is designed as a formative tool for improvement so it helps identify weaker areas for improvement but also differentiates at the higher end of the scale
- Is described by practices managers as minimally disruptive to the operation of the practice with minimal need for their involvement in the administration of the questionnaires
- Is a simple process to encourage patient engagement, with the questionnaire designed for easy completion in 3-5 minutes
- Is managed by CFEP with all required survey materials provided
- Incorporates supportive processes throughout, managed by CFEP’s highly experienced and dedicated team of professionals
- Provides you with thorough and rigorous analysis and an in-depth feedback report electronically and confidentially in a PDF which includes extensive benchmarking data
Price: from £88
Prices varying depending on number of patients and participants.