Improving Practice Questionnaire (IPQ)

About IPQ

Organisational and Personal Development in Primary Care

The IPQ is a long established, extensively validated patient feedback tool. As well as obtaining constructive Practice feedback, the IPQ can be simultaneously used to obtain individual practitioner consultation skills feedback. It is suitable for doctors, nurse practitioners, nurses and other healthcare professionals.

IPQ will provide information right across your practice and has been reported by practice staff as "minimally disruptive" to administer.


The IPQ is deemed ‘fit for purpose’ for the patient feedback component of Revalidation by the RCGP.

Please note IPQ will need to be carried out at practitioner level and in conjunction with CFET for the full patient and colleague feedback. You can apply for CFEP360i here.

How does it work?

  • We send you all you need to complete the survey, including a full support pack
  • The survey is completed and returned to CFEP
  • We provide an informative and easy to understand report
  • You use the report to celebrate your successes and target your areas for improvement

What you get

  • Clear guidance for completion of the survey
  • Full support from a dedicated team
  • Quality report designed to stimulate personal development
  • Benchmarks to provide an indication of performance
  • Advice on how to interpret the report provided

About CQC Registration

From 1 April 2013, providers of NHS general practice and other primary medical services (including walk-in centres and GP-led healthcare centres) are required by law to be registered with the Care Quality Commission.

Once registered, you must continue to meet the essential standards of quality and safety:

  • How you make sure care is safe.
  • How you keep patients informed and involved in their care.
  • How you make sure their care is personalised.
  • How you safeguard your patients.
  • How you ensure you have the right staff with the right skills.

CQC's publication Guidance about compliance: Essential standards of quality and safety explains the standards in detail and gives guidance to help you decide if you are meeting them.

How CFEP can help you meet CQC requirements

In the CQC guide An Introduction to Registration with CQC, in section 4 "What evidence will CQC need to judge whether I'm meeting the standards?" it suggests:

For example, carrying out a survey of your patients each year is one way of showing us that you respect and involve the people who use your services (Outcome 1 of the essential standards). We may ask you to tell us more about the survey, and how you use the results to improve the care and experience of your patients.

All our surveys reports come with a reflection/ action plan template. These help provide evidence that you have not only reflected on the results of the survey but also that you have considered what action you need to take in response to any feedback on areas for improvement.  Equally you can show your plans for sharing your success with your staff and patients!

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What our Customers Say

  • Thank you very much for the report. Thanks also for your professionalism throughout the process. I will definitely recommend you to colleagues and use your services in 5 years' time!
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