Publications and Grants


  1. Ajit Narayanan, Elizabeth A. Farmer and Michael J. Greco. 2018. Multisource feedback as part of the Medical Board of Australia’s Professional Performance Framework: outcomes from a preliminary study. BMC Medical Education, 18:323
  2. Narayanan A, Greco M (2016) Patient experience of Australian general practices. Big Data 4:1, 31–46, DOI: 10.1089/big.2016.0010.
  3. Narayanan, A. and Greco, M. 2014 “The Dental Practice Questionnaire: A patient feedback tool for improving the quality of dental practices”. Australian Dental Association Journal. Vol.59: 334–348
  4. Narayanan, A., Greco, M. Reeves, P. et al. 2014. “Community pharmacy performance evaluation: Reliability and validity of the Pharmacy Patient Questionnaire (PPQ)”. International Journal of Healthcare Management. Vol.27, 103-119.
  5. Ajit Narayanan, Michael Greco, Helen Powell, and Louise Coleman. The Reliability of Big “Patient Satisfaction” Data. Big Data. September 2013, 1(3): 141-151. doi:10.1089/big.2013.0021.
  6. Christine Wright; Suzanne H Richards; Jacqueline Hill; Martin Roberts; Geoff Norman; Michael Greco; Matthew RS Taylor; John L Campbell. 2012. Multisource feedback in evaluating the performance of doctors: the example of the UK General Medical Council Patient and Colleague Questionnaires. Academic Medicine, Vol. 87, No. 12. 1668–1678
  7. Campbell John L, Roberts, Martin; Wright, Christine; Hill, Jacqueline; Richards, Suzanne; Greco, Michael; Taylor, Matthew. 2011. Factors associated with variability in the assessment of UK doctors’ professionalism: an analysis of survey results. BMJ; 343:d6212
  8. Narayanan, A.; Greco, M.; Powell, H. and Bealing T. 2011. Measuring performance of hospital doctors through colleague and patient feedback. Journal of Management & Marketing in Healthcare. Vol.4, No.2:180-195.
  9. Bryan Burford, Michael Greco, Ajay Bedi, Gill Morrow, Charlotte Kergon, Jan Illing, Moira Livingston. 2011. Does questionnaire-based patient feedback reflect the important qualities of clinical consultations? Context, benefits and risks. Patient Education and Counselling Vol. 84, No. 2: e28–e36.
  10. Campbell, J., Narayanan, A., Burford, B. and Greco, M. 2010. Validation of a multi-source feedback tool for use in general practice. Education for Primary Care. Vol.21, 165-179.
  11. L Baker, M J Greco and A Narayanan . “Doctors using patient feedback to establish professional learning goals: Results from a communication skill development programme.” Chapter 22 (pp 303-314) in Pease, W.; Cooper, M. and Gururajan, R. 2010. Biomedical Knowledge Management: Infrastructures and Processes for E-Health Systems. IGI Publishing, Pennsylvania USA.
  12. Narayanan, A; Greco, M. and Campbell, J. 2010. Generalisability for unbalanced, uncrossed and fully nested studies. Medical Education, 44: 367–378.
  13. Campbell J, Roland M, Richards S, Dickens A, Greco M, Bower P. 2009. Users’ reports and evaluations of out-of-hours health care and the UK national quality requirements: a cross sectional study. Br J Gen Pract, 59 (558):e8-15.
  14. Burford, B; Bedi, A; Morrow, G; Kergon, C; Illing, J; Livingston, M and Greco, M. 2009 Collecting patient feedback in different clinical settings: Problems and solutions. The Clinical Teacher, 6: 259–264.
  15. Powell, R., Powell, H., Baker, L. and Greco, M. 2009. Patient Partnership in Care. A new instrument for measuring patient-professional partnership in the treatment of long term conditions. Journal of Management and Marketing in Healthcare, Vol.2 No.4, 325-342.
  16. Richards, S H, Campbell, J L, Walshaw, E, Dickens, A, and Greco, M, 2009. Assessing the professional performance of UK doctors: An Analysis of qualitative comments from the General Medical Council colleague questionnaires. Medical Education. Vol.43, 757-766.
  17. Campbell, JL; Richards, SH; Dickens, A; Greco, M; Narayanan, A. and Brearley, S. 2008. Assessing the professional performance of UK doctors: an evaluation of the utility of the General Medical Council patient and colleague questionnaires. Quality in Health Care. 17, No.3: 187-193.
  18. Powell RJ, Powell, HJ and Greco MJ (2008) The impact of patient survey feedback in general practice: the influence of practice size. Journal of Management & Marketing in Healthcare, Vol 1, No.2, 202-213.
  19. Campbell JL, Dickens A, Richards SH, Pound P, Greco M, Bower P. 2007. Capturing users’ experience of UK out-of-hours primary medical care: piloting and psychometric properties of the Out-of-hours Patient Questionnaire. Quality & Safety in Health Care: Vol.16: 462-468.
  20. Richards S, Pound P, Dickens A, Greco M, Campbell JL. 2007. Exploring users’ experiences of out-of-hours primary medical care services. Quality & Safety in Health Care: Vol.16: 469-477.
  21. Narayanan, A. and Greco, M. What distinguishes general practitioners from consultants, according to colleagues? Journal of Healthcare Management and Marketing. Vol.1 No.1: 80-87
  22. Greco, M. 2006. Raising the bar on consumer feedback – improving health services. The Australian Health Consumer. 2005-06 (Issue 3): 11-12.
  23. Greco, M.; Carter, M.; Powell, R.; Sweeney, K.; Jolliffe, J. and Stead, J. 2006. Impact of patient involvement in general practice. Education for Primary Care. Vol.17: 486-95.
  24. Squire, S.; Greco, M.; O’Hagan, B; Dickinson, K and Wall, D. Being patient-centred: creating health care for our grandchildren. Clinical Governance: An International Journal. Vol.11 No.1: 8-16.
  25. Al-Shawi, A.K.; MacEachern, A.G., Greco, M.J. Patient assessment of surgeons’ interpersonal skills: a tool for appraisal and revalidation. Clinical Governance: An International Journal. Vol.10 (No.3): 212-16.
  26. Carter, M.; Roland, M.; Bower, P.; Gask, L.; Greco, M. and Jenner, D. 2004. Improving your practice with patient surveys. National Primary Care Research and Development Centre (Manchester), and Client-Focused Evaluations Program (Exeter), United Kingdom.
  27. Greco, M.; Powell, R.; Jolliffe, J.; Sweeney, K. and Wyatt, K. Evaluation of a clinical governance training programme for non-executive directors of NHS organisations. Quality in Primary Care. Vol.12:117-25
  28. Greco, M.; Carter, M; Powell, R.; Sweeney, K. and Stead, J. 2004. Does a patient survey make a difference? Education for Primary Care. Vol.15 (No.2): 183-189.
  29. Carter, M.; Greco, M.; Sweeney, K. et al. 2004. Impact of systematic patient feedback on general practices, staff, patients and primary care trusts. Education for Primary Care. Vol.15: 30-38.
  30. Greco, M.; Powell, R. and Sweeney, K. 2003. The Improving Practice Questionnaire (IPQ): a practical tool for general practices seeking patient views. Education for Primary Care. Vol.14: 440-448.
  31. Sweeney, G.; Sweeney, K.; Greco, M. & Stead, J. 2002. Was there a straw that broke the camel’s back? Factors influencing decisions to resign as a primary care group clinical governance lead. The Journal of Clinical Governance. Vol.10: 187-194.
  32. Greco, M. and Powell, R. A patient feedback tool for nurses. Primary Health Care. Vol.12 (10): 38-41.
  33. Audit Commission (2002) A Focus on General Practice in England. Holbrooks Printers
  34. Ltd: Portsmouth, England.
  35. NHS Modernisation Agency. 2002. Improvement Leaders’ Guide to Involving Patients and Carers. Ancient House Printing Group: Ipswich, United Kingdom.
  36. Sweeney, G.; Sweeney, K.; Greco, M. and Stead, J. 2002. Primary care clinical governance: what’s happening on the ground? Clinical Governance Bulletin. Vol.3, No.1: 10-12.
  37. Greco, M.; Spike, N.; Powell, R. and Brownlea, A. 2002. Assessment of GP registrars’ communication skills: a comparison of patient and GP examiner ratings. Medical Education. Vol. 36: 366-376.
  38. Sweeney, G., Sweeney, K., Greco, M. and Stead, J. 2002. Softly, softly, the way forward? A qualitative study of the first year of implementing clinical governance in primary care. Primary Health Care Research and Development. Vol.3: 53-64.
  39. Greco, M. and Carter, M. 2002. Improving Practice Questionnaire (IPQ) Tool Kit. Aeneas Press: Chichester, UK.
  40. Greco, M. 2001. Empowering the public: active patient involvement within the GP practice. Primary Care Network. Issue 38: 2.
  41. Carter, M. and Greco, M. 2001. Measuring performance in general practice. British Journal of General of Practice. October, 847-848.
  42. Greco, M.; Sweeney, K.; Brownlea, A. and McGovern, J. 2001. The Practice Accreditation and Improvement Survey (PAIS) – what patients think. Australian Family Physician. Vol.30, No.11, 1096-1100.
  43. Greco, M., Sweeney, K.; Broomhall, J. and Beasley, P. 2001. Patient assessment of interpersonal skills: a clinical governance activity for hospital doctors and nurses. Journal of Clinical Excellence. Vol.3, No.3: 117-124
  44. Sweeney,G., Sweeney, K., Greco, M. and Stead, J. 2001. Moving clinical governance forward: capturing the experiences of primary care group leads. Clinical Governance Bulletin. Vol.2, No.1: 6-7.
  45. Greco, M. and Bradley, N. 2001. How Exeter PCG provides GPs with effective patient feedback. Vision. Issue 9 (February), 15-17.
  46. Greco, M. and Pocklington, S. 2001. Incorporating patient feedback into vocational training: an interpersonal skills development exercise for GP Trainers and Registrars. Education for General Practice. Vol.12, No.3: 285-291.
  47. Sweeney, G., Stead, J. Sweeney, K., & Greco, M., 2001. Exploring the Implementation and Development of Clinical Governance in Primary Care within the South West Region: Views from PCG Clinical Governance Leads. WISDOM Website (, Spring Conference, February 2001.
  48. Greco, M. 2000 “Assessing the quality of communication using patient feedback”. Clinical Governance Bulletin. Vol 1. No.3, 4-5.
  49. Smith, J., Greco, M. and Martin, M. 2001. “The General Practice Curriculum, Ownership and Aboriginal Health”. Focus on Health Professional Education. Vol.3, No.1: 7-15.
  50. Greco, M., Brownlea, A. and McGovern. 2001. Impact of patient feedback on the interpersonal skills of GP Registrars: results of a longitudinal study. Medical Education. 35, 748-756.
  51. Greco, M. 2001. Enhancing the quality of general practice through patient feedback. In Field, S., Strachan, R. and Evans, G (Eds). The General Practice Jigsaw: the future of education, training and professional development.. Radcliffe Medical Press: Chapter 2, pp 13-20.
  52. Greco, M.; Brownlea, A.; McGovern, J.; and Cavanagh, M. 2000 “Consumers as educators: implementation of patient feedback in general practice training”. Health Communication. Vol.12, No.2, 173-193.
  53. Greco, M. 2000. “Patient questionnaire gives PCGs quality feedback about services”. Primary Care Report. Vol.2, Issue 3, 29-30.
  54. Greco, M. and Brownlea, A. 2000. “Patient input accentuates the positive”. Doctor. 13 July, 42-43.
  55. Greco, M.; Cavanagh, M.; Brownlea, A.; and McGovern, J. 1999. “Validation studies of the Doctors’ Interpersonal Skills Questionnaire”. Education for General Practice. Vol.10, pp256-264.
  56. Buckley, J.; Greco, M.; Field, D.; McGovern, J. and Brownlea, A. 1998. “Facilitating patient outcomes through improving patient-doctor communication”. Patient Education and Counselling. Vol.34, Suppl.1, pp S48-S50.
  57. Greco, M.; Francis, W.; Buckley, J.; Brownlea, A. and McGovern, J. 1998. “Real-patient evaluation of communication skills teaching for GP Registrars.” Family Practice, Vol. 15, No.1: pp 51-57.
  58. Greco, M.; Buckley, J. and Francis, W. 1997. “Triads: an effective method for learning the art of listening.” Education for General Practice, Vol.8, No.4: pp 329-334.
  59. Greco, M.; Brownlea, A. and McGovern, J. 1995. “Utilising patient feedback in the RACGP Training Program: An exploratory study”. Australian Family Physician. Vol.24, No.6, 1077-1081.
  60. Greco, M. 1990. Following the footsteps of Jesus Christ: Sameness and Difference in the lives of St Francis and St Clare. The Chord, Vol.8, No.2, 43-47.

Other Publications

  • Greco, M., Powell, R.; Sweeney, K. and Jolliffe, J. Fit for the Role: Understanding Critical Appraisal of Clinical Governance. A Trainer’s Manual for Developing Workshops on Clinical Governance. NHSE (South West) and the Exeter and North Devon NHS Research and Development Support Unit: Exeter, United Kingdom.
  • Buckley, J.; Francis, W. and Greco, M. “Good interpersonal skills in 15 minutes: an educational module for improving interpersonal skills within the medical consultation”. RACGP Training Program, Australia.
  • Jones, B.; Greco, M.; Buckley, J. and Field, D. “Improving practice through the use of audits: an educational module for GP supervisors and GP registrars”. RACGP Training Program, Australia.
  • Brownlea, A.; Buckley, B.; Field, D.; Francis, W.; Greco, M. and McGovern, J. “Doctors Advancing Interpersonal Skills (DAIS): A Workbook/Video Educational Program”. CFEP, Australia.

Grants awarded for research and other funding

Year Awarding Body Amount (AUD) Topic
2019 Royal Australian College of General Practitioners $150,000 Multisource Feedback and Practice Experience Program Candidates
2016 Commonwealth Department of health $3.2 million Health Care Homes
2015 Pharmacy Guild $130,000 Phase 4: Systematic patient feedback
2013 Pharmacy Guild $154,000 Phase 3: Systematic patient feedback
2012 Pharmacy Guild $198,000 Phase 2: Systematic patient feedback
2011 Pharmacy Guild $108,000 Phase 1: Systematic patient feedback
2009 Department of Health and Ageing $395,000 Chronic Disease Self Management
2008 Southside Partnership Council $395,000 Chronic Disease Strategy
2007 Health Foundation (UK) £1,020,000 Co-creating Health Project
2005 General Medical Council £250,000 Validating questionnaires for use in Revalidation
2004 Department of Health (UK) £22,000 Developing an Out-of-Hours Patient Questionnaire
2002 The National Health Service National Modernisation Agency £33,000 Evaluating Critical Friends Groups
2001 South West Regional Health Authority £55,0000 Pathfinder PALS Patient and Public Involvement Collaborative PCT Scheme
2001 South West Regional Health Authority £11,000 Scoping study on clinicians’Education and Training communication training
2000 North and East Devon Health Authority £6,600 Establishing Critical Friend Groups in Primary Care
2000 South West Regional Health Authority £28,000 Clinical Governance Public Health and Non-Executive Directors
2000 South West Regional Health Authority £11,000 Evaluating IPQ Public Health
2000 The National Health Service Trusts £2,200 Assessing interpersonal skills of hospital doctors and nurses
2000 Royal College of General Practitioners N/A Implementing Doctors’ Interpersonal Skills Questionnaire in the Royal College of General Practitioners Accredited Professional Development Pilot
2000 South West VTS £900 Utilising Doctors’ Interpersonal Skills Questionnaire in UK General Practice Training
2000 South West Regional Health Authority £2,800 Patient Perception of Illness Severity
1999 Department of Health Australia $15,100 Aboriginal Health
1998 Royal Australian College of General Practitioners Outcomes Evaluation Unit $79,480 Outcomes fo Training
1998 Royal Australian College of General Practitioners Training Program $4,250 Module on Active Listening Skills
1997 Royal Australian College of General Practitioners Training Program $7,156 Evaluating GP Trainers
1995 Department of Health $85,700 Patient Feedback
1994 Royal Australian College of General Practitioners Evaluation Task Force $53,350 Patient Feedback