Coronavirus (COVID-19)
Due to the current situation, and in an effort to protect our staff, our office will be operating with a skeleton staff. If you have an enquiry please email us at [email protected] and we will get back to you as soon as possible.

Bespoke, Customised & New Surveys

If our existing survey tools do not meet your needs, then we have an experienced survey development team who can design and implement a survey and reporting system to suit your requirements.

Survey Design

We will work with you to develop a questionnaire that will provide you with valid and meaningful feedback from your patients/customers/staff. Our survey design team will develop questions that are well laid out and easy to understand, ensuring that the responses provide you with accurate and honest feedback results.

Survey Administration

We provide guidance on the most appropriate survey methodology and tailor this to your specific requirements. We offer a range of options for how your survey can be administered; as an exit, postal or text/SMS survey, with online and paper-based completion options available.

Survey Reporting

Our reporting team will work with you to create a bespoke reporting system to best suit your requirements. We pride ourselves on the precision of our data processing systems and the resulting accuracy of the results provided. We present the collated feedback data in a sensitive and constructive manner, at a frequency suited to you and can tailor the presentation and analysis of the data to your specific requirements.

Examples of Bespoke Services CFEP can provide

  • Employee Feedback

    Employee surveys for clinically related organisations and corporations, gathering useful and meaningful feedback from both clinical and non-clinical employees to help improve satisfaction levels and patient care.

  • Patient Transport Surveys

    Satisfaction surveys for patient transport services, gathering valuable feedback from patients to shape service development and improve patient experience.

  • Customer Satisfaction Surveys

    We recently undertook a satisfaction survey for a major dispensing appliance service. We gathered meaningful feedback from customers to shape service development and improve customer experience.

  • Localised Feedback on Specific Areas

    We design highly customised questionnaires that help practices and organisations to gather specific feedback on particular areas. If you're looking to engage your patients/customers in a consultation about changes you intend to make to your practice or organisation, then a bespoke questionnaire from CFEP can help you.