Multisource feedback (MSF), often referred to as 360-degree feedback, is a method of assessment using questionnaires to evaluate a doctor’s professional performance based on feedback from peers, patients, and co-workers. Multisource feedback for doctors is commonly used to contribute to professional development and ongoing quality improvement initiatives in practice. Not only is feedback from colleagues and patients useful for quality improvement, but ‘it’s also a General Medical Council (GMC) requirement for the appraisal and revalidation process. The evaluation process is made up of three sections:
- Patient feedback survey
- Colleague feedback survey, and
- Self-assessment questionnaire.
Patient FeedbackPatient feedback is patients’ opinion regarding their experience within the practice, focusing on patient interactions between staff and practitioners. A patient questionnaire is a method used to collect their opinions. Patients should complete the questionnaire post-consultation for best results. This data is then collated and assessed to provide suggestions on a ‘practice’s performance. Patient responses benefit the whole practice, staff and patients by offering suggestions to improve care, increasing patient satisfaction and loyalty. Additionally, patient feedback contributes to a large section of supporting information required for appraisal and revalidation. The primary purposes include:
- Gaining a clear understanding of how you and the service you provide as a medical or general practitioner is perceived by those you provide medical care.
- Assisting in highlighting current strengths and potential areas for quality improvement.
- Gauging whether changes previously made due to past feedback have been implemented or created an improvement.
Colleague FeedbackColleague feedback gathers information about a practitioner from their fellow doctors about their doctor’s professional performance. Like patient feedback, colleague questionnaire responses are collected and analysed to ensure the vigorous feedback that offers a fair and helpful reflection of their practice. The purpose of collecting and reflecting on feedback from your colleagues is:
- To better understand how the colleagues in your practice perceive your work,
- To help you to identify strengths in your work and highlight potential areas for improvement in your care and service provision, and
- Evaluate and reflect on changes you highlighted and actioned from previous years of feedback to ensure the feedback is utilised.
Self-AssessmentA self-assessment questionnaire allows you to critique your performance against the patient and colleague feedback questionnaires’ items. Taking part in regular self-assessments to analyse clinical performance is a beneficial professional development exercise providing improvements in knowledge, communication and performance. A self-assessment aims to:
- Encourage thought into ‘one’s personal performance
- Highlight reactions to self-assessment
- Assess the feedback process, and
- Recognise reasons for inconsistencies or differences between self-assessment results and patient and colleague feedback.
Collecting the dataCollecting data for revalidation is an ongoing process but can be made easy with readily available feedback tools to help manage the data collection and analysis. CFEP Surveys offer three multisource feedback options that meet the requirements outlined by the GMC:
- CFEP360 Patient and Colleague Survey
- GMC Colleague and Patient Feedback
- Faculty of Occupational Medicine (FOM) Colleague and Patient Feedback Survey