NHS Friends and Family Test

The NHS Friends and Family Test (FFT) questionnaire has been updated in line with the new NHS guidelines launched in April 2020. Its purpose is to provide all patients the opportunity to give feedback about their overall experience of their practice. It is suitable for organisations such as Primary Care Networks, GP practices, dental practices and NHS Trusts.

CFEP manage and administer the FFT process with our hallmark rigour and attention to detail.

The Friends and Family Test:

  • Meets the NHS England requirement to gather patient feedback
  • Is managed by CFEP to simplify the process and minimise your need to be involved in the administration of the questionnaires
  • Incorporates supportive processes throughout, managed by CFEP’s highly experienced and dedicated team of professionals

Platforms and minimum returns

Patient feedback survey

The FFT is a patient experience survey which is available as a paper based questionnaire, as well as in an online format.

A minimum of five completed questionnaires are required in order for us to provide you with a report.


£25 plus VAT per month

Optional extras

Alternative survey products

For practices, we recommend the CFEP Improving Practice Survey which is an end-to-end patient experience survey providing feedback on all aspects of your service at an organisational level. This can also be combined with individual clinicians’ multisource feedback and a self-assessment tool depending on your needs.

We recommend the CFEP360 Patient and Colleague Survey as the complete multisource feedback tool for healthcare professionals. This survey combines the CFEP’s industry benchmark Interpersonal Skills Survey for patient feedback – it was used as the source validation for the GMC Questionnaire – with a colleague feedback evaluation tool and self-assessment questionnaire.

There are many options available to you when it comes to choosing a feedback process for your organisation. Please get in touch if you have questions related to practice, patient and colleague surveys.

We are the experts in healthcare surveys and we’d be happy to answer your questions. We pioneered the use of patient-based feedback instruments and are deeply embedded in the United Kingdom (UK) healthcare sector. Supporting healthcare professionals to obtain statistically valid evidence on the quality of their patient care and services to enable quality improvement is our reason for being.


Price exclusive of VAT

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