Patient feedback surveys for GP surgeries

We have been providing practice surveys for many years and pride ourselves on offering a service which is reliable and, importantly, independent. We use a robust survey process and produce reports with benchmarking and full supporting materials. All this means that you can be confident that you will comply with your contractual requirements, but also, that you are able to listen to and act upon the views of your patients.

Our Improving Practice Questionnaire (IPQ) was designed to make patients think about every aspect of their 'journey' through the practice, from opening hours and the practice environment, to the reception staff and the interpersonal skills of the clinicians. The IPQ can be run at two levels; practice level whereby the practice receives one overall practice report, or practitioner level whereby each practitioner receives their own patient feedback report and the practice receives one overall practice report. Also, our Colleague Feedback Evaluation Tool (CFET) can be added on to provide practitioners with a colleague feedback survey.

The Friends and Family Test was introduced in April 2013. Its purpose is to provide all patients the opportunity to give feedback by asking those patients whether they would recommend their practice to friends and family.

The below table provides further information and comparison between the surveys.

If you have any queries, please contact us.