Patient feedback surveys for GP surgeries
We have been providing practice surveys for many years and pride ourselves on offering a service which is reliable and, importantly, independent. We use a robust survey process and produce reports with benchmarking and full supporting materials. All this means that you can be confident that you will comply with your contractual requirements, but also, that you are able to listen to and act upon the views of your patients.
Our Improving Practice Questionnaire (IPQ) was designed to make patients think about every aspect of their 'journey' through the practice, from opening hours and the practice environment, to the reception staff and the interpersonal skills of the clinicians. The IPQ can be run at two levels; practice level whereby the practice receives one overall practice report, or practitioner level whereby each practitioner receives their own patient feedback report and the practice receives one overall practice report. Also, our Colleague Feedback Evaluation Tool (CFET) can be added on to provide practitioners with a colleague feedback survey.
The Friends and Family Test was introduced in April 2013. Its purpose is to provide all patients the opportunity to give feedback by asking those patients whether they would recommend their practice to friends and family.
The below table provides further information and comparison between the surveys.
If you have any queries, please contact us.
| IPQ Practice Only | IPQ Practice & Practitioner | IPQ Practice & Practitioner + Colleague Feedback | Friends and Family Test | |
| Suitability | ||||
| Suitable for CQC | ||||
| Suitable for appraisal | ||||
| Suitable for revalidation | ||||
| Suitable for all health professionals | ||||
| GMC compliant | ||||
| Practice feedback | ||||
| Practitioner feedback | ||||
| Colleague feedback | ||||
| Questionnaire details | ||||
| Questionnaire Sample | View IPQ sample | View IPQ sample | View IPQ sample | View FFT sample |
| Practice questionnaire type | Paper/Online | Paper/Online | Paper/Online | Paper/Online |
| Practitioner questionnaire type | - | Paper | Paper | - |
| Colleague questionnaire type | - | - | Online | - |
| Colleague questionnaire sample | - | - | View CFEP CQ sample | - |
| Your details |
|
- | ||
| Minimum colleague returns required 1 | - | - | 12
(per practitioner) |
- |
| Minimum patient returns required 1 | List size required |
List size and number of practitioners required
(to include 28 per practitioner) |
List size and number of practitioners required
(to include 28 per practitioner) |
- |
| List size | - | |||
| Survey Price | £ +VAT | £ +VAT | £ +VAT | £25+VAT / pm |
| Buy now | ||||
1 Extensive validation and testing of our questionnaires determined the minimum number of completed questionnaires required to provide reliable and robust feedback. If your appraisal/revalidation body requires a greater number of responses, please let us know as soon as possible to ensure a report is generated only when the required number of responses to satisfy your appraisal/revalidation body has been received.
N.B. The GMC does not prescribe a minimum number of patient or colleague responses that a doctor is required to collect for appraisal or revalidation purposes. Guidance on the supporting information for appraisal and revalidation states: 'When using standard questionnaires, the independent provider will be able to tell you how many responses you will need, to give an accurate reflection of your practice.'