Coronavirus (COVID-19)
Due to the current situation, and in an effort to protect our staff, our office will be operating with a skeleton staff. If you have an enquiry please email us at [email protected] and we will get back to you as soon as possible.

Patient feedback survey for pharmacies

The Community Pharmacy Patient Questionnaire (CPPQ) was developed by the Department of Health to help pharmacies monitor the quality of advice and services given to customers.

If you are a distance selling pharmacy, we can offer our CPPQ postal survey.

The table below provides further information on the CPPQ.

If you have any queries, please contact us.

Meets contractual requirements
Advantages using CFEP for CPPQ
PSNC listed provider
Clear guidance for completion of the survey
Full support from a dedicated team
Quality report designed to stimulate personal development
Benchmarks to provide an indication of performance
Advice on how to interpret the report provided
Questionnaire details
Questionnaire View CPPQ sample
Questionnaire type Paper/Online
Average monthly prescription volume (items)
Minimum returns required Average monthly prescription volume required
Average monthly prescription volume (items) -
Survey Price £ +VAT