Who We Are - CFEP

CFEP (Client Focused Evaluation Program) has an international reputation for providing high-quality products to health professionals and organisations.

We help doctors, nurses and other health professionals, as well as urgent care organisations, to get evidence on the quality of their services to patients.

For appraisal and revalidation, we have helped tens of thousands of doctors with patient and colleague feedback using both our CFEP360 and the GMC tools. 

We also administer standard surveys, such as the Community Pharmacy Patient Questionnaire and the Friends and Family Test.

Since the introduction of CFEP’s Improving Practice Questionnaire, more than 5,000 (over half of all general practices in England) have used us for patient feedback. 

Let us help

CFEP Provides

  • Validated surveys and methods
  • Clear analysis and reports with focused benchmark data
  • Helpful, responsive query handling
  • Client-led survey design and/or management

What our customers say

“We were delighted with the service offered by CFEP when we undertook the IPQ survey in December.”

Practice Manager, North Somerset

“Dear CFEP UK Surveys Reports Team, Thank you for my recent patient and colleague feedback reports. I would like to thank you all for your help and excellent efficiency in guiding me through the process. Best wishes,”

Doctor completing Patient and Colleague Feedback

“The point of these surveys is that doctors can learn and develop – these things need to be considered – which is something you are doing….”

Patient and Colleague Feedback Workshop Delegate

Publications

Co-creating Health: Evaluation of first phase

Co-creating Health:
Evaluation of first phase
 

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Potentially Avoidable Appointment Audit

Potentially Avoidable Appointment Audit
 

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The Sourcebook of Listening Research: Methodology and Measures

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View our list of CFEP-featured publications (the library)