Who We Are - CFEP
CFEP (Client Focused Evaluation Program) has an international reputation for providing high-quality products to health professionals and organisations.
We help doctors, nurses and other health professionals, as well as urgent care organisations, to get evidence on the quality of their services to patients.
For appraisal and revalidation, we have helped tens of thousands of doctors with patient and colleague feedback using both our CFEP360 and the GMC tools.
We also administer standard surveys, such as the Community Pharmacy Patient Questionnaire and the Friends and Family Test.
Since the introduction of CFEP’s Improving Practice Questionnaire, more than 5,000 (over half of all general practices in England) have used us for patient feedback.
- Validated surveys and methods
- Clear analysis and reports with focused benchmark data
- Helpful, responsive query handling
- Client-led survey design and/or management
What our customers say
“Thank you very much for the report. Thanks also for your professionalism throughout the process. I will definitely recommend you to colleagues and use your services in 5 years' time!”
“Thanks to you and your team for all your hard work, quick responses to any queries and overall professionalism. It has been a pleasure working with you”
“The point of these surveys is that doctors can learn and develop – these things need to be considered – which is something you are doing….”
Evaluation of first phase
The Sourcebook of Listening Research: Methodology and Measures
View our list of CFEP-featured publications (the library)